General Questions:
Q: Do you have a retail store?
A: We only an online store at the time but we also attend pop-up events! Just make sure you stay updated if we are at any in your area!
Q: How can we want do a return/exchange?
A: Just contact us through our CONTACT form and we will get back to you asap!
Ordering/Order Status Questions:
Q: Will there be a Order/Shipping Confirmation?
A: There should be an automated order confirmation email after your order is placed and a separate shipping confirmation email will be sent once your order is shipped. Note: If there is any questions or concerns, please use the CONTACT form or email us at: [email protected]
Q: Can I use multiple codes when placing my order?
A: We only allow one code per order.
Q: Can I change/cancel my order once I submit it?
A: Yes, just contact us right away to let us know of any changes or that you want to cancel your order. You can use either our CONTACT form or give us an email at: [email protected]
Shipping Questions:
Q: Where do you ship?
A: We ship worldwide!
Q: When will my order ship?
A: Orders are usually processed and ship within 5-10 business days. We try to get orders fulfilled as soon as we can and if there is any delay, we will contact you to let you know as soon as possible. Note: Shipping does vary depending on shipping destination and during the holiday season. We appreciate your patience.
NOTE:
If you have any questions that aren't covered above, just contact us through the CONTACTform or send us a email at: [email protected]